GOODS AND SERVICES

TERMS AND CONDITIONS

Oneloop Pty Ltd

ABN 77 646 633 285

63 Foveaux St, Surry Hills NSW 2010

0410 660 796

www.oneloopenergy.com.au

All Oneloop installations are conducted by Solar Accreditation Australia (SAA) accredited installers who are also licensed electrical contractors under NSW Fair Trading regulations.

Unless prior arrangements have been made, we cannot accept cash as a payment method.

Oneloop Pty Ltd is bound by the New Energy Tech Consumer Code (NETCC).

1. EXPLANATION OF TERMS

Agreement has the meaning given in clause 2.1.

Australian Consumer Law or ACL means the Australian Consumer Law set out in Schedule 2 of the Competition and Consumer Act 2010.

Deposit means the amount specified as the deposit in the Quote.

Cooling Off Period has the meaning given in clause 7.2.

Installation Warranty means the warranty given by us in relation to our installation products and services, details of which are available at our website or upon request.

Performance Warranty means the warranty given by us in relation to our system output guarantee, details of which are available at our website or upon request.

Complaint Handling Procedure means our complaint handling procedure available at our website or upon request.

Goods means any or all of the products supplied by us or on our behalf, including but not limited to solar panels, battery storage systems, inverters, and associated equipment.

Purchase Price has the meaning given in clause 3.1.

Premises means the site at which the Goods are to be installed.

Quote means the quote for the Goods and Services provided by us, which incorporates by reference these Terms and Conditions.

Services means any or all the installation services conducted by us or on our behalf.

Oneloop Pty Ltd, we or us means Oneloop Pty Ltd ABN 77 646 633 285 and any of our representatives, associates, officers, employees, agents, subcontractors, or related entities.

Terms and Conditions refers to the terms and conditions set out below, and those incorporated by reference, which apply to each Agreement for the supply of Goods and Services to you.

Business days means Monday to Friday excluding public holidays and our annual closedown period which is generally from mid-December to the end of the third week of January each year.

2. FORMATION OF AGREEMENT

2.1 An agreement for the supply and purchase of Goods and Services (Agreement) will be formed based on the Quote and these Terms and Conditions upon:

• you paying the Deposit for the Goods and Services; and

• your acceptance of the Quote or of these Terms and Conditions.

2.2 The Agreement may be varied by us in accordance with these Terms and Conditions or by each party's agreement in writing.

2.3 Under the Agreement, we agree to comply with the Clean Energy Council Solar Retailer Code of Conduct.

3. PURCHASE PRICE

3.1 The purchase price for the Goods and Services is the price set out in the Quote (Purchase Price). Unless otherwise expressly stated in the Quote, the Purchase Price is inclusive of GST.

3.2 The Purchase Price is dependent upon our quality assurance processes and an inspection of your Premises (which inspection may occur on the scheduled installation date) unless it was conducted as part of the sales consultation process.

3.3 If our site inspection is not conducted during the sales consultation process, and as a result of our quality assurance processes or the inspection of your Premises we need to vary the Purchase Price, we will advise you of the variation and you may either accept the varied Purchase Price or cancel the Agreement. If you cancel the Agreement, clause 7 will apply.

3.4 Where you fail to provide information to us that we have advised you is required, within the timeframe required by us, we may in our absolute discretion arrange for an accredited installer to attend the Premises prior to the scheduled installation date to carry out an inspection. If an inspection is carried out, you will be required to pay a separate fee of $150, plus a travel surcharge for any distance exceeding 40km from the CBD of the relevant state capital city (such as Sydney, Melbourne, or Brisbane) or the nearest recognised Regional Hub, as applicable. For every additional 10km beyond the 40km threshold, an incremental travel surcharge will apply as specified in the Quote. All travel surcharges are payable prior to the inspection.

3.5 If we determine that, due to access constraints, specialist equipment such as a cherry picker or scissor lift will be required for us to perform the Services, we will advise you of the additional costs. You may either accept the additional costs or cancel the Agreement. If you cancel the Agreement, clause 7 will apply.

3.6 Where you have provided photographs, videos, or other documentation of the Premises as part of the remote site assessment process, you warrant that such information is accurate, complete, and representative of actual site conditions. If, on the scheduled installation date, we determine that actual site conditions materially differ from the information you provided, and this results in additional costs (Variation Fees), those Variation Fees will be due and payable by you prior to commencement or continuation of the Services. If you do not accept the Variation Fees, we may cancel the Agreement in accordance with clause 7.5 and all reasonable costs incurred by us will be payable by you. Without limiting the above, the following undisclosed site conditions will automatically trigger Variation Fees:

• presence of asbestos-containing materials in or around the work areas;

• roof structural reinforcement requirements identified on the day of installation;

• insufficient switchboard space or the need for switchboard or meter box upgrades (e.g., meter box upgrade from $500);

• electricity meter upgrade requirements; or

• any other site condition that was not apparent from the information provided by you and that increases the scope or cost of the Services.

4. WORKS NOT FORMING PART OF THE AGREEMENT

4.1 Unless otherwise explicitly stated, electricity meter changeovers, meter board upgrades, and trenching works associated with the Goods and Services do not form part of the Agreement. These services will not be performed by us. You will be billed separately for these services by the third parties who perform them.

4.2 Switchboard upgrades do not form part of the Agreement. You may either arrange for a third party to perform this service or ask us to perform it. When performed by us, a separate fee will apply and is not included in the Purchase Price.

4.3 If the existing electrical infrastructure at the Premises, or the surfaces or structures on which the Goods are to be installed, do not comply with all relevant legal requirements (including all relevant codes and regulations), you may be required to repair, replace, or improve, at your own expense, those parts that are non-compliant prior to the installation of the Goods.

4.4 Your obligation to pay the Purchase Price is not affected by any delay by a third party in performing any service or works referred to in this clause 4.

4.5 For tile roofs, you agree to supply spare tiles.

4.6 Unless otherwise explicitly stated, Oneloop is not responsible for installation, configuration, or troubleshooting of inverter or battery management system manufacturer-supplied monitoring solutions. Inverter and battery monitoring requires an internet connection supplied by you. Where Oneloop has agreed to install monitoring, this is on the proviso that a stable, always-on Wi-Fi signal is available at the inverter/battery location. Hard cabling solutions to your router are billable at time and materials unless explicitly included in the Quote. Oneloop cannot make configuration changes to your internet router. Required firewall and port settings are available from the relevant manufacturer. Oneloop assistance with manufacturer monitoring solutions is charged at time and materials with no guarantees provided.

4.7 Ongoing support and troubleshooting is dependent on you providing an always-on internet connection of sufficient bandwidth to permit remote access, diagnosis, and support. Where a physical site visit is required, you agree to pre-pay for said visit, which will be refunded if subsequently found to be covered under warranty.

4.8 Where the Services include removal or decommissioning of existing solar panels, battery storage systems, or associated equipment (Existing Equipment):

• you acknowledge that removal is inherently disruptive and may result in incidental damage to roof surfaces, mounting points, wiring, or adjacent structures. Oneloop will take reasonable care but accepts no liability for damage that is an unavoidable consequence of the removal process;

• you acknowledge that Oneloop accepts no liability for any fault, failure, or reduced performance of Existing Equipment that arises during or following its removal;

• you warrant that any STCs, government rebates, or incentives relating to the Existing Equipment have been fully claimed and will not be re-claimed in connection with the removal or disposal of that equipment; and

• unless 'Disposal Services' are explicitly included in the Quote, removed Existing Equipment will be placed in a safe and accessible location nominated by you on the Premises. All subsequent transportation, recycling, and disposal of Existing Equipment is solely your responsibility, and Oneloop accepts no liability for any costs, penalties, or obligations arising from improper disposal of that equipment.

5. PAYMENT OF THE PURCHASE PRICE

5.1 Subject to clause 5.6, you are required to pay the Purchase Price as follows:

• the amount of the Deposit (if any) on the day you commit to purchase; and

• the balance (being the Purchase Price less the Deposit) in full on or before the day of installation.

5.2 Where you have elected to pay the balance of the Purchase Price using credit card, you authorise us to charge your credit card for the full amount owing for the Goods and Services, including any additional costs referred to in clause 3.5 (if applicable).

5.3 Unless specified otherwise in your Quote, a surcharge of 1.75% applies where you pay by credit card.

5.4 If you fail to pay the Purchase Price when due, or if any purported payment by you is not honoured, you must pay on demand any costs, expenses, or losses incurred by us as a result, including collection costs and any dishonour fees.

5.5 If you fail to pay the Purchase Price when due, we may (without prejudice to any other rights or remedies):

• charge interest on the overdue amount at a fixed rate of 2% per annum above the Reserve Bank of Australia Official Cash Rate (OCR) as published at the time the amount becomes overdue, calculated daily from the date the amount was due until paid in full;

• lodge a default on your credit history file;

• engage a debt collection agency to pursue the outstanding debt; and/or

• commence legal proceedings to recover any debt owed.

6. INSTALLATION

6.1 If your solution requires approval from your DNSP (Distributed Network Service Provider) for connection, we will manage this on your behalf at no additional cost after you supply the required information. You may elect to obtain your own pre-approval, but must supply Oneloop with a copy of the approval documentation.

Please note that your energy retailer may change your electricity pricing after you install solar panels and/or a battery storage system.

6.2 We will endeavour to install the Goods at the Premises within 4 to 8 weeks after approval to connect the Goods to the electricity network has been communicated to us by the relevant authority. We will advise you if we are unable to meet this timeframe.

6.3 We will make every attempt to install the Goods in the optimum position at the Premises. The Purchase Price includes connection of the Goods to a switchboard which is in the building onto which the Goods are to be installed. You or your representative must be at the Premises on the scheduled installation date to give us clear directions for the positioning of the Goods and to resolve any issues that might arise.

6.4 If you or your representative is not at the Premises on the scheduled installation date, we may, in our absolute discretion:

• perform the Services using our reasonable judgement in determining where to position the Goods. In such circumstances you will not have any claim against us in relation to positioning; or

• arrange with you to have the Services performed on a different date, in which case all reasonable amounts incurred by us in preparing for the original scheduled installation date will be due and payable by you; or

• cancel the Agreement, in which case clause 7.5 will apply.

6.5 If we are required to return to site to fulfil any part of the Services, including sign-off on paperwork or collection of payment due to your non-attendance, you agree to pay a fee of $95 per hour.

7. CANCELLATION

7.1 Either party may cancel the Agreement if the other party materially breaches the terms of the Agreement.

Cancellation by you

7.2 You may cancel the Agreement without reason by notifying us within 10 business days from and including the day after you entered into the Agreement (Cooling Off Period). If you cancel during the Cooling Off Period, we will refund in full all amounts paid by you up to and including the date of cancellation.

7.3 You may also cancel the Agreement in accordance with clause 3.3 or clause 3.5.

Cancellation by us

7.4 We may cancel the Agreement if we are of the opinion that, due to conditions at the Premises, we cannot perform the Services safely or cannot perform them for the Purchase Price.

7.5 We may cancel the Agreement if you or your representative is not at the Premises on the scheduled installation date. All reasonable amounts incurred by us in preparing for your installation will be due and payable by you.

7.6 We may cancel the Agreement if, through no fault of ours, you are unable or unwilling to proceed with the installation of the Goods for a period of more than 3 months after the date on which the Agreement was formed, unless that period has been extended by mutual agreement. If we cancel in these circumstances, we will refund all amounts paid by you less a $250 cancellation fee.

Consequences of cancellation

7.7 If you cancel the Agreement in circumstances other than those set out in clauses 7.1, 7.2 or 7.3:

• if you cancel more than 5 business days before the scheduled installation date, a $250 cancellation fee applies;

• if you cancel 5 business days or less before the scheduled installation date, a $500 cancellation fee applies; or

• if you cancel within 48 hours of the scheduled installation date, all reasonable amounts incurred by us in preparing for your installation will be due and payable by you.

7.8 You must notify us of your cancellation before the Goods have been installed for the cancellation to take effect.

7.9 We will refund any amounts due to you in accordance with this clause 7 within 30 days of the date of cancellation.

8. FEED-IN TARIFFS, GOVERNMENT REBATES AND STCs

8.1 You may be entitled to receive a feed-in tariff from your electricity retailer in relation to electricity produced by the Goods which is fed back into the electricity network. Any information provided by us is based on our understanding of your current situation and current information from electricity retailers and state/federal governments. We strongly recommend that you personally contact your electricity retailer for advice about feed-in tariffs that apply to your situation.

8.2 You may be entitled to receive a grant, rebate, or other benefit from a government body, or to create Small-scale Technology Certificates (STCs), as a result of the purchase or installation of the Goods. We do not warrant that you will receive any grant, rebate, or other benefit, or be entitled to create STCs.

8.3 If the Purchase Price incorporates a point-of-sale discount on the basis that you will assign some or all of your rights to create STCs to us, the Purchase Price is conditional on you assigning to us your rights to create those STCs.

8.4 You agree to take whatever action we may reasonably require for the assignment referred to in clause 8.3 to take effect, or for us to obtain payment of any grant, rebate, or other benefit.

8.5 We will use our reasonable endeavours to assist you to assign your right to create any STCs or to apply for any grant, rebate, or benefit. However, if, for any reason outside our control, you have not received the payment of any grant, rebate, or benefit incorporated in the Purchase Price, or we are not able to create the number of STCs anticipated in the Quote, you must pay the relevant amount to us within 7 days of our notification.

8.6 You acknowledge that a government may at any time make legislative changes which may affect your eligibility for any incentives, subsidies, grants, rebates, STCs, or other benefits. We will not be liable to you if such legislative changes occur.

8.7 You acknowledge that in certain circumstances a government may require you to repay a grant, rebate, or other benefit. Except where we have breached our obligations to you, we will have no responsibility to you in such circumstances.

9. WARRANTIES

9.1 Subject to clause 10:

• Goods manufactured by us are subject to the warranties set out in the documentation provided or made available to you at the time of installation;

• Goods manufactured by other parties may come with a guarantee or warranty from the manufacturer, as set out in the documentation provided at the time of installation or available at our website;

• The Services are warranted on the terms of the Installation Warranty, available at our website or upon request;

• The Services come with a system output performance warranty, available at our website or upon request.

9.2 Goods warranties can only be transferred by the original purchaser where the manufacturer of those Goods permits transfer under the terms of their warranty.

9.3 The Installation Warranty is not transferable by the original purchaser to any subsequent purchaser of the Premises without the prior written consent of Oneloop.

9.4 You will not be charged for service calls for problems covered under warranty, including under the provisions of the Australian Consumer Law. We will carry out service calls on the following conditions:

• you must give us ten business days' minimum notice of any non-emergency service call;

• service calls will generally be carried out during normal working hours only (9:00am – 4:30pm Monday to Friday), except for public holidays and the annual Christmas shutdown;

• a minimum service charge at our then-current labour rates plus the cost of all parts and all travel costs is payable for all service calls not covered under warranty;

• where a service call is covered by a warranty or consumer guarantee under the ACL, you will not be charged service charges;

• where a service call is not covered by a warranty or consumer guarantee under the ACL, or where there is otherwise no problem with the Goods or Services, service charges will apply.

10. AUSTRALIAN CONSUMER LAW GUARANTEES AND REMEDIES

10.1 Our Goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

10.2 In the case of a problem with any Goods which is defined as a 'major failure' under the ACL or which is not capable of being remedied, you are entitled to:

• reject the Goods and get a refund;

• reject the Goods and get an identical replacement or Goods of similar value if reasonably available; or

• keep the Goods and get compensation for the reduction in value caused by the problem.

10.3 In the case of a problem with any Goods which is not a 'major failure' and which is capable of being remedied, we may, at our option, provide a refund, replace or repair the Goods, or pay you the reasonable cost of having the Goods repaired or replaced.

10.4 In the case of a problem with any Services which is a 'major failure' or not capable of being remedied, you are entitled to cancel the Agreement and get a refund, or get compensation for the difference in value of the Services delivered and what was paid.

10.5 In the case of a problem with any Services which is not a 'major failure' and which is capable of being remedied, you must provide us with an opportunity to remedy the problem free of charge within a reasonable time.

10.6 You are also entitled to compensation for any reasonably foreseeable loss or damage resulting from a failure by us to provide the Services as required, the Goods not being in accordance with the Agreement, and/or the Services or Goods failing to meet any consumer guarantee under the ACL.

10.7 We will not be liable to you for any personal injury or any loss or damage of any kind that was not reasonably foreseeable or that could not have been expected to result from the circumstances set out in clause 10.6.

11. SUBSTITUTION POLICY

If, for any reason, we are unable to supply any items you have ordered, we will offer you an alternative product of similar specification and value. Items will not be substituted without your agreement.

12. WARRANTIES AND ACKNOWLEDGEMENTS BY YOU

You:

• warrant that you have read and understood the Quote and these Terms and Conditions;

• warrant that all information you have provided to us is true, accurate, and complete, and you acknowledge that we have relied on that information in providing the Quote and supplying the Goods and Services;

• acknowledge that it is your responsibility to determine what approvals or permits are required from relevant authorities in relation to the installation of the Goods and the performance of the Services at the Premises;

• warrant that you have obtained all necessary approvals or permits from relevant authorities;

• warrant that you have read and accept our Privacy Policy and Data Disclaimer, available at our website or upon request;

• acknowledge that the actual performance of the Goods will be affected by post-installation actions of third parties (e.g., installation of TV antennas, new buildings, or rooftop air conditioners), and acknowledge your responsibility to maintain panel cleanliness and surrounding vegetation;

• acknowledge that all descriptive specifications, illustrations, drawings, and data dimensions provided by us are approximate only;

• agree that we may offer to substitute or use alternative goods, provided that such goods are of equal or better quality than those referred to in the Quote (however you may disagree);

• warrant that you will be 18 years of age or over prior to purchasing the Goods;

• acknowledge that your actual savings are affected by the timing and quantum of your electricity usage, the tariff structure imposed by retailers, and that Oneloop is not responsible for these factors;

• warrant that your roof is structurally sound and in good condition; and

• warrant that your home does not contain asbestos in the work areas, including but not limited to wall and roof cladding or insulation; and

• agree to permit our installers to capture geotagged photographs and/or videos of the Premises, the installation, and completed works for the purposes of regulatory compliance, quality assurance, warranty records, and as required under applicable government rebate programs; and

• acknowledge that if you fail to cooperate with the capture of photographs or videos that comply with regulatory requirements (including geotags and timestamps), resulting in Small-scale Technology Certificates (STCs) being unable to be claimed or being reduced in value, you agree to compensate Oneloop for the equivalent loss in Purchase Price value attributable to those unclaimed or reduced STCs.

13. RISK AND OWNERSHIP OF GOODS

13.1 Risk of loss or damage to the Goods will pass to you upon installation of the Goods at the Premises or when you otherwise take possession of the Goods.

13.2 You remain liable to pay for the Goods notwithstanding any loss, damage, or deterioration to the Goods which occurs after risk passes to you.

13.3 Ownership of, and title to, the Goods passes to you only upon payment in full of the Purchase Price and any other amounts owed by you.

13.4 Until payment in full of the Purchase Price and any other amounts owed by you:

• if the Goods are in your possession, you will hold the Goods as our trustee and must store them so they are clearly identifiable as our property;

• we may call for, and recover possession of, the Goods at any time;

• you grant to us a non-exclusive licence to enter onto the Premises in order to remove the Goods;

• if you do not comply with our request to remove and deliver the Goods to us, we may remove and recover the Goods as a licensee and without liability for trespass; and

• we will not be responsible for any damage reasonably caused in the course of removing the Goods.

14. RIGHT OF ENTRY

You grant us a licence to enter the Premises for the purposes of installing the Goods, inspecting the Goods, conducting repairs or maintenance to the Goods, removing the Goods and any equipment, and any other activities ancillary to or necessary to facilitate the above activities.

15. INSOLVENCY

If you become, or resolve or take any steps to be declared, insolvent or bankrupt, or have a receiver, administrator, liquidator, trustee, or similar official appointed, then:

• you must notify us immediately;

• all amounts outstanding immediately become due and payable; and

• your right to possession of any Goods which have not been paid for in full ceases and we will be entitled to recover possession of those Goods under clause 13.

16. PERSONAL PROPERTY SECURITIES ACT 2009

16.1 For the purposes of this clause 16, "PPSA" means the Personal Property Securities Act 2009 (Cth) and all regulations made under that Act. All references to "sections" in this clause 16 are to sections of that Act.

16.2 You acknowledge and agree that:

• the Agreement constitutes a security agreement for the purposes of the PPSA; and

• by accepting these Terms and Conditions you grant a security interest to us in all Goods previously supplied to you by us (if any) and all Goods that will be supplied in the future during the continuation of our relationship.

16.3 You undertake to sign any further documents and provide any further information which we may reasonably require to register a financing statement on the Personal Property Securities Register, not register a financing change statement without our prior written consent, give us at least 14 days' prior written notice of any proposed changes to your details, and pay all costs incurred by us in registering and maintaining a financing statement.

16.4 You agree that nothing in sections 130 or 143 of the PPSA will apply to the Agreement or the security under the Agreement.

16.5 You agree to waive any rights you may have under sections 95, 123, 129, 130, 132(3)(d), 132(4), 135, 142, and 143 of the PPSA.

17. PRIVACY POLICY

17.1 We view the protection of your privacy as a very important principle. We only use your information as described in our Privacy Policy, available at our website or upon request.

17.2 You acknowledge that the Privacy Policy forms part of, and is incorporated into, these Terms and Conditions. Acceptance of these Terms and Conditions constitutes acceptance of the Privacy Policy.

17.3 If you object to your information being used in the way set out in the Privacy Policy, please do not purchase our Goods and/or Services.

18. REFUND POLICY

18.1 In addition to refund rights stipulated in clauses 7 and 10 above, you are entitled to a full refund on request if:

• the final system design is significantly different to that quoted at the point of contract and is not agreed to by you;

• a site-specific full system design and performance estimate is not provided before the expiry of any cooling-off period, and you do not consent to this information upon receiving it;

• the estimated delivery timeframe for installation completion agreed upon at the point of contract is not honoured, for reasons reasonably within our control, and you do not consent to a revised timeframe (a full refund may not apply if the delay is due to force majeure events such as weather or acts of God);

• we do not obtain grid connection approval prior to installation, and you do not receive approval from the distributor to connect a system; or

• extra chargeable work arises that was not specified in the initial contract, the additional costs are not borne by us, and you do not consent to these additional costs.

20. SYSTEM DATA, REMOTE ACCESS AND VIRTUAL POWER PLANTS

20.1 By accepting these Terms and Conditions, you grant Oneloop a non-exclusive, royalty-free licence to remotely access, monitor, and collect data from the Goods installed at the Premises (System Data), including but not limited to energy generation, consumption, storage state, inverter performance, and battery metrics.

20.2 System Data may be used by Oneloop for the following purposes:

• warranty management, remote diagnostics, and technical support;

• system performance monitoring and reporting;

• software updates, firmware upgrades, and remote configuration adjustments;

• aggregated and anonymised industry research, benchmarking, and product development; and

• participation in, or assessment of eligibility for, Virtual Power Plant (VPP) programs or demand response schemes, where you have separately consented to VPP enrolment.

20.3 Oneloop will handle all System Data in accordance with its Privacy Policy and the Australian Privacy Act 1988 (Cth). Individually identifiable System Data will not be sold to third parties without your prior written consent.

20.4 You acknowledge that remote access is dependent on you maintaining an always-on internet connection of sufficient bandwidth at the Premises. Oneloop accepts no liability for inability to provide remote support where such connection is unavailable or insufficient.

20.5 Participation in any VPP program is entirely voluntary and subject to a separate enrolment agreement. Oneloop makes no warranty as to the financial returns, eligibility, or continuity of any VPP program and accepts no liability should such programs be modified, suspended, or discontinued by any third party or government authority.

21. LAWS AND WAIVER

21.1 The Agreement is governed by and is to be construed in accordance with the laws of the State or Territory in which the Premises are located.

21.2 The parties agree to submit to the exclusive jurisdiction of the courts of the State or Territory in which the Premises are located.

21.3 If any provision of the Agreement is held by a court of competent jurisdiction to be illegal or unenforceable, it may be severed, and the remaining terms or parts will continue in full force and effect.

21.4 Any failure of a party to exercise or enforce any provision of, or any rights it may have under, the Agreement shall not constitute a waiver of such right or provision unless such waiver is acknowledged and agreed to by the other party in writing.

Oneloop Pty Ltd | ABN 77 646 633 285 | 63 Foveaux St, Surry Hills NSW 2010 | 0410 660 796

Rev 1 | April 2025